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Pharmacy inspections

Inspection reports and learning from inspections

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Cure Pharmacy (9011255)

Inspection outcome: Standards met

Last inspection: 18/05/2021

Pharmacy context

This is an internet pharmacy set above a small commercial unit in Thornton Heath.  The pharmacy opens five days a week.  It provides its NHS services at a distance.  And people are not allowed to visit its premises in person.  The pharmacy dispenses people’s prescriptions. It supplies medicines to a few care homes and provides multi-compartment compliance packs (compliance packs) to help people take their medicines. It delivers medicines to people in person. And people can ask the pharmacy to send them some coronavirus (COVID-19) home-testing kits. This inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks well. It has procedures to help make sure its team works safely. It mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong. People using the pharmacy can provide feedback to help improve its services. Members of the pharmacy team review the mistakes they make and learn from them to try and stop them happening again. They can explain what they do, what they’re responsible for and when they might seek help. They know how to protect vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment to deliver it services from. And its premises are clean and secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services at a distance. But people can access these easily. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. Its working practices are mostly safe and effective. And it gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team are helpful. They carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they generally dispose of people’s waste medicines properly too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

First Floor
90 Parchmore Road
Thornton Heath
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards