Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
A community pharmacy set in a row of shops on a main road on the outskirts of Addiscombe. The pharmacy opens six days a week. And most of the people who use it live nearby. The pharmacy dispenses NHS and private prescriptions and it sells a range of over-the-counter medicines. It provides multi-compartment compliance packs to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log the mistakes they make to try and stop them happening again. The pharmacy has appropriate insurance to protect people if things do go wrong. It generally keeps all the records it needs to by law. But it could do more to make sure they’re checked regularly. The pharmacy acts upon people’s feedback. And it keeps people’s private information safe and explains how it will be used. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably qualified team members to provide safe and effective care. Members of the pharmacy team are encouraged to keep their skills and knowledge up to date. They’re comfortable about giving feedback to improve the pharmacy’s services. And they use their judgement to make decisions about what is right for the people they care for. The pharmacy team knows how to raise a concern if it has one. And its professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. And its services are accessible to most people. The pharmacy’s team members are helpful. And they usually make sure people have the information they need so that they can use their medicines safely. And they generally check stocks of medicines regularly to make sure they are fit for purpose. The pharmacy gets its medicines from reputable sources and stores them appropriately. And it disposes of people’s waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |