Inspection outcome: Standards met
Last inspection: 15/06/2023
Pharmacy context
This community pharmacy is situated in a health centre in Coventry. It dispenses prescriptions which are largely generated by the surgery on the same site. It sells a range of medicines over the counter and supplies medication in multi-compartment compliance packs to a handful of people who need this support. The pharmacy offers the NHS New Medicine Service, substance misuse treatment, seasonal flu vaccinations, and prescription delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. And it has written procedures to help deliver services safely and effectively. Members of the pharmacy team understand their roles and responsibilities. But they do not always review their dispensing mistakes, so they could be missing opportunities to learn from these events. The pharmacy keeps people’s private information securely. And it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload adequately. Members of the pharmacy team are supportive of each other, and they have some training resources available to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure, and they are suitable for the services it provides. But the pharmacy could do more to ensure its consultation room is kept clean and tidy.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with different needs can access its services. It obtains its medicines from reputable sources, and it generally manages them appropriately. And it has a process to manage safety alerts and medicine recalls. But the pharmacy could do more to ensure concerns about medicines not fit for purpose are addressed in a timely manner.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely. And it maintains its facilities and equipment adequately.
Pharmacy details
Clay Lane Health Centre
5 Clay Lane
Upper Store
COVENTRY
CV24LJ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |