Inspection outcome: Standards met
Last inspection: 25/05/2021
Pharmacy context
The pharmacy is located on a busy high street in a town centre in a largely residential area. It is the only pharmacy in Cranbrook and it serves a mixed population. The pharmacy receives around 80% of its prescriptions electronically. The pharmacy provides a range of services, including the New Medicine Service, diabetes checks, blood pressure checks and seasonal flu vaccinations. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. It protects people’s personal information well. It properly keeps the records it needs to by law, to show that its medicines are supplied safely and legally. Team members understand their role in protecting vulnerable people. And the people who use the pharmacy are able to provide feedback about its services.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. They feel comfortable about raising concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team discusses adverse incidents and uses these to learn and improve. And team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It has a robust system for dispensing medicines into multi-compartment compliance packs to ensure that these are done safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |