Pharmacy context
This pharmacy is in the same building as a medical centre in Cowplain, on the outskirts of Waterlooville, Hampshire. It offers an extended hours dispensing service. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines, and provides health advice. The pharmacy also provides an emergency hormonal contraception service.
Inspection summary findings
Principle 1. Governance
The pharmacy has inadequate measures in place to manage the risks involved in providing its services. It does not record enough information about mistakes and errors to enable the team to learn from their mistakes. The operating procedures in the pharmacy are outdated. The pharmacy does not do enough to protect people’s private information. The team members are unaware of how they can help safeguard vulnerable people.
Principle 2. Staff
Principle 3. Premises
The pharmacy’s premises are generally clean and professional looking. They provide a safe, secure environment for people to receive healthcare services. However, the consultation room is not suitable for consultations due to its current use for storage. The dispensary organisation could be improved to ensure a clear workflow.
Principle 4. Services, including medicines management
The pharmacy does not do enough to ensure that appropriate procedures are followed. And, team members are not always able to identify people in at-risk groups, to provide them with the advice and information they need to help them use their medicines safely and properly. The pharmacy does not always properly label stocks of medicines which are not in their original packs. And it doesn't carry out all of its checks as thoroughly as it could. However, the pharmacy makes its services available to people and staff try to make sure services are generally provided safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.