Inspection outcome: Standards met
Last inspection: 20/01/2020
Pharmacy context
This is a community pharmacy in the centre of the town of Redditch close to three doctor’s surgeries. A wide variety of people use the pharmacy but they are mainly elderly. It is open every day and for extended hours. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy mainly keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are encouraged to keep their skills up to date but do this in their own time. However, those undergoing training are allocated time at work for their courses. But, the team members are not sure if there are any formal appraisals to identify any gaps in their skills and knowledge. This shows that communication from the management could be better.
Principle 3. Premises
The pharmacy generally looks professional and is suitable for the services it offers. But, the work areas could be tidier. It signposts its consultation room, so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Everyone can access the services the pharmacy offers. It generally manages the services effectively to make sure that they are delivered safely. The team members usually make sure that people have the information that they need to take their medicines properly. The pharmacy gets its medicines from appropriate sources. But, the pharmacy could have better procedures for the people who have their medicines in compliance aids.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it offers. And, the team members make sure that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |