Countesthorpe Chemist (1034030)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy learns from its mistakes. But the pharmacy team members didn't know if their near misses were reviewed for any patterns or trends so they could be missing opportunities to improve the safety and quality of their services. The pharmacy keeps the records required to make sure that medicines are supplied safely and legally. It asks customers for their views and manages people’s personal information adequately. The pharmacy team knows how to protect vulnerable people.

Principle 2. Staff

The pharmacy team members manage the workload within the pharmacy well. They supported each other. The pharmacy team acts in the best interest of patients. The pharmacy doesn’t have a formal approach to ongoing training making it harder for team members to continue to learn and develop their skills.

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The re-fit has increased space and given the pharmacy a very professional image. The premises are secure from unauthorised access when open and closed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively. While its team members are helpful and give advice, some people who receive higher-risk medicines may not be getting all the information they need to take their medicines safely. The pharmacy stores medicines safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It largely maintains its equipment and facilities adequately.