Inspection outcome: Standards met
Last inspection: 28/08/2019
Pharmacy context
This is a community pharmacy in a busy shopping area close to the centre of Bristol. A wide variety of people use the pharmacy. The pharmacy dispenses NHS and private prescription and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help people in their own homes to take their medicines and medicines to the residents of three local care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. But, they could learn more from mistakes to prevent them from happening again. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must do by law. The team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. The team members who are undertaking training are well supported by the manager. And, all the staff feel able to raise issues with him.
Principle 3. Premises
The pharmacy looks professional. The work areas are small for the quantity of compliance aid services done, but they are tidy and organised. The consultation room is well fitted and it is signposted on the door. But, this is not easily visible, and so, some people may not know that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services which people can access. The services are effectively managed to make sure that they are provided safely. The team make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they are worried. The pharmacy obtains its medicines from appropriate sources. The medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |