Inspection outcome: Standards met
Last inspection: 08/03/2023
Pharmacy context
The pharmacy is located within a surgery in Dartford town centre. It provides a range of services, including the New Medicine Service. And it supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. The pharmacy receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. Team members record and review mistakes that happen and the pharmacy shares this information with other pharmacies in the company to help reduce risk. The pharmacy protects people’s personal information well. And people can provide feedback about the pharmacy and its team. Team members understand how to protect vulnerable people. And the pharmacy keeps its available records up to date and accurate. But it could do more to ensure that all its records are easily available.
Principle 2. Staff
The pharmacy has jus enough team members to provide its services. And they manage its workload well and provide its services safely. Team members have access to online learning and do some ongoing training to help keep their knowledge and skills up to date. Team members can take professional decisions and these are not affected by the pharmacy’s targets. They discuss any issues in the pharmacy and can raise any concerns with the area manager.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines. And it dispenses medicines into multi-compartment compliance packs safely. The pharmacy takes appropriate action when it receives drug alerts and product recalls about its medicines. And it sources its medicines from reputable suppliers and ensures that it stores them medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |