Inspection outcome: Standards met
Last inspection: 15/11/2023
Pharmacy context
This is a pharmacy which provides its services at a distance. It is situated in Fargo studios in the centre of Coventry. Its main activity is dispensing NHS prescriptions which it delivers to people’s own homes. It also supplies medicines in multi-compartment compliance packs to some people who need assistance in taking their medicines at the right time. The pharmacy offers over-the-counter medicines through its website but these are supplied to people by a third-party pharmacy.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages its services adequately. It keeps the records it needs to to provide assurances that its medicines are delivered safely and legally to people. Team members keep people’s private information securely. And they understand how they can help protect vulnerable people. However, the pharmacy team does not always have ready access to current written procedures about how to work safely. And they could do more to use mistakes as opportunities to learn and improve its services.
Principle 2. Staff
The pharmacy has enough staff to manage its current workload. Team members work well together, and they have access to some training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. But the pharmacy could do more to improve the dispensary’s overall organisation and tidiness.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with different needs can use its services. It obtains its medicines from reputable sources, and it manages them appropriately. The pharmacy has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines that are fit for purpose. However, its records about these could better show the action the pharmacy has taken in practice.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |