Inspection outcome: Standards met
Last inspection: 06/09/2021
Pharmacy context
This is a community pharmacy on a parade of shops in Kingston Upon Thames in Surrey. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS), flu vaccinations and a local delivery service. The pharmacy also supplies people with their medicines inside multi‐compartment compliance packs if they find it difficult to take them. The inspection took place during the COVID‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely. It has suitable systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And it maintains its records as it should.
Principle 2. Staff
The pharmacy has adequate numbers of staff to suitably manage its workload. Members of the pharmacy team have completed the required training for their roles or are being appropriately supervised. And they are provided with appropriate resources for their ongoing training. This helps keep the team’s knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are suitable to provide healthcare services. It is kept clean and tidy. The pharmacy has maintained an appropriate range of measures to help reduce the spread of COVID‐19 inside its premises. And it has a separate space where confidential conversations and services can take place.
Principle 4. Services, including medicines management
The pharmacy provides its services suitably. People with different needs can easily access the pharmacy’s services. The pharmacy sources, stores and manages its medicines well. And its team members identify people with higher-risk medicines so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team ensure they are used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |