Conway Chemist (1041402)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. The pharmacy’s team members listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services

Principle 3. Premises

The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively and makes them available to everyone. The pharmacy generally manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. But, it does not store all of its medicines appropriately, once they have been removed them from their original packs. While team members generally give people the advice they need, they do not always give people enough information to help them take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides. It uses its facilities and equipment to keep people’s information safe.