Pharmacy context
This is a community pharmacy, located amongst a small parade of shops in the village of Pontlottyn. The pharmacy dispenses NHS prescriptions and delivers medication to people who are housebound. It also supplies medicines in weekly multi-compartment compliance aids, to help people take their medicines at the right time. The pharmacy provides several other NHS services including Medicines Use Reviews (MURs) and the Discharge Medicine Review (DMR) service. Substance misuse treatment services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy manages risks adequately. It keeps people’s private information safe and maintains the records it needs to by law. Pharmacy team members understand their roles. They complete training, so they know how to protect vulnerable people. But they could do more to learn from their mistakes and make changes to improve their practice.
Principle 2. Staff
Pharmacy team members have the right qualifications for their roles. They work in an open culture and manage the current workload effectively. Team members complete some ongoing training, but this is not always done regularly so they may not always be able to show how they keep their knowledge and skills up-to-date.
Principle 3. Premises
The pharmacy is adequately maintained for the provision of healthcare services. But space is lacking in the dispensary and consultation room. This impacts on general organisation and could restrict some people’s ability to access an area suitable for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy generally provides services safely, but it could do more to promote these to make sure people know what services are available. The pharmacy team make some checks to make sure that people on higher-risk medicines have the information that they need and that medicines supplied are fit for purpose. The pharmacy gets its medicines from reputable sources, but it cannot always show that it stores them appropriately to prevent unauthorised access.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |