Inspection outcome: Standards met
Last inspection: 14/11/2019
Pharmacy context
This is a community pharmacy located in the centre of Colyton in Devon. The pharmacy dispenses NHS and private prescriptions. It offers some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations and minor ailments. The pharmacy provides multi-compartment compliance aids to people in their own homes if they find it difficult to manage their medicines. And, it supplies medicines to care homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy operates in a satisfactory manner. Members of the pharmacy team understand the need to protect the welfare of vulnerable people. They deal with their mistakes responsibly. And, the pharmacy adequately maintains most of its records in accordance with the law. But, it does not formally review or record its internal mistakes or always record enough details for all its records. This makes it harder for team members to spot patterns and help prevent the same things happening again. And, they may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. And, they are provided with training resources to help improve their skills and knowledge.
Principle 3. Premises
The pharmacy's premises provide an appropriate environment to deliver healthcare services. The pharmacy is clean, and it has a space to offer private conversations and services
Principle 4. Services, including medicines management
The pharmacy largely provides its services in a safe manner. Its team is helpful and tries to ensure everyone can access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. It generally manages and stores them appropriately. Although team members identify most prescriptions that require extra advice, they don't always record enough information. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. And, the pharmacy doesn’t always maintain records of the services that it provides. This could mean that it may not have enough information available if problems or queries arise in the future.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy uses its facilities appropriately to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |