Inspection outcome: Standards met
Last inspection: 28/04/2021
Pharmacy context
This is a community pharmacy beside other shops on a main road near the city centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for most of the pharmacy’s services to ensure they provide them safely. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and team members in training to safely provide its services. Team members share information and make suggestions to improve ways of working. But the pharmacy does not support its team members by setting time aside in the working day to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is safe and clean and suitable for the pharmacy services provided. It has suitable facilities for people to have conversations with team members in private. And team members respect and manage people’s confidentiality. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services. And it provides safe services. Pharmacy team members mostly follow written processes. They support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services. And it looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |