Cohens Chemist (9011607)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures which team members generally follow to help them safely and effectively provide people with pharmacy services. The team follows a process to record mistakes made during the dispensing process. And they make some changes to the way they work to improve patient safety. The pharmacy keeps most of the records it needs to by law. Team members are suitably equipped to help safeguard vulnerable adults and children.

Principle 2. Staff

The pharmacy employs enough suitably skilled team members to help manage its workload. Team members support each other to complete tasks. The pharmacy supports its team members to update their knowledge and skills and raise professional concerns where necessary.

Principle 3. Premises

The pharmacy premises are professional, clean, and maintained well. And there are appropriate facilities to support people who wish to have a private consultation with a pharmacy team member.

Principle 4. Services, including medicines management

The pharmacy provides people with a range of pharmacy services that are easily accessible. It correctly sources its medicines and team members complete some checks of the expiry dates of medicines to ensure they are fit for purpose. The pharmacy takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. But it does not always keep a record of the action taken, which could make it harder for it to show what it has done in response.

Principle 5. Equipment and facilities

The pharmacy holds the necessary equipment it needs to manage the services it provides to people. And the pharmacy manages and uses the equipment appropriately. It uses the equipment correctly to help protect people’s confidentiality.