Cohens Chemist (1111406)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows to work in a safe way to provide its services to people using the pharmacy. The pharmacy team members understand their roles and tasks. And they know how to protect the safety of vulnerable people. The pharmacy keeps the records it needs to by law. It looks after people’s private information. And advertises how people using its services can provide feedback and raise concerns. The pharmacy responds when mistakes and dispensing errors happen. But these are not always recorded, discussed and shared. This means that the pharmacy may be missing opportunities to make changes to improve the safety and quality of its services. And the team members may be missing out on learning from these to prevent future mistakes.

Principle 2. Staff

The pharmacy has enough trained or training team members to safely provide its services. Team members who are training to gain a qualification have access to training material. And given time to do training. This ensures they have the skills and qualifications they need. The team members discuss information and undertake some ongoing training. But the pharmacy keeps limited records of ongoing training, so it may be difficult to establish individuals’ requirements. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy's premises are of a suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in the consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it provides its services safely and effectively. It stores, sources and manages its medicines safely. And it delivers medicines to peoples’ homes. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with advice. They dispense medicines into devices to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.