Inspection outcome: Standards met
Last inspection: 27/09/2019
Pharmacy context
This community pharmacy is within a health centre in the market town of Cross Hills. The pharmacy dispenses NHS and private prescriptions. It provides medication in multi-compartmental compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy provides the flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has up-to-date written procedures for the team to follow. The pharmacy has suitable arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The team responds well when people using the pharmacy services raise concerns. The pharmacy team members have training and experience to respond well when safeguarding concerns arise. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. And they discuss what happened and they usually act to prevent future mistakes. But they don’t record all errors, or the actions taken to prevent errors. This means the team only has some information available to identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their career. The team members discuss what they can improve on and agree new roles to help deliver the pharmacy's services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. And it gets its medicines from reputable sources. The pharmacy team stores and manages medicines appropriately. The pharmacy manages its services well. And it keeps records of prescription requests and deliveries it makes to people. So, the team can deal with any queries effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it mostly protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |