Pharmacy context
This is a community pharmacy in the village of Haslingden, Lancashire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some people living in their own homes with medicines in multi-compartment compliance packs. This helps them correctly take their medicines. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages most of the risks associated with its services. The pharmacy team members mostly follow the pharmacy's written procedures to help them safely carry out tasks. They keep the records they need to by law, and they safely keep people’s private information. The team is well equipped to manage any safeguarding concerns. But the team doesn’t record or analyse all of the mistakes team members make while dispensing. And so, the team may miss out on the opportunity to improve patient safety.
Principle 2. Staff
The pharmacy's team members have the skills they need and they support each other as they work. This helps them to adequately provide the pharmacy's services. The team members have procedures in place to help them raise concerns, give feedback and suggest improvements to provide a more effective service. They are under some pressure to complete the workload in a timely manner. And the pharmacy doesn't always have the capacity to fully support team members in training roles to complete their training courses.
Principle 3. Premises
The pharmacy keeps its premises clean, secure, and well maintained. It has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And it adequately manages the delivery of these services. The pharmacy correctly sources its medicines. But the team doesn’t always follow its processes to check the medicines are in-date and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |