Cohens Chemist (1089324)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. The pharmacy has most written procedures it needs relevant to its services to help team members provide services safely. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete training to help keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. It stores and manages its medicines appropriately. And it has some processes to help people understand and manage the risks of taking higher-risk medicines. But team members don’t always provide people with the necessary printed information to help them manage taking their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment properly, so it is safe to use. And pharmacy team members manage and use the equipment in ways that protect people’s confidentiality.