Inspection outcome: Standards met
Last inspection: 13/11/2019
Pharmacy context
The pharmacy is on the main street in a village on the outskirts of Blackburn. It dispenses NHS prescriptions and sells a range of over the counter medicines. It supplies medicines in multi-compartment compliance packs. And delivers medicines to people’s homes. It provides a range of services including emergency hormonal contraceptive supply and seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks with its services. And it has up-to-date written procedures for team members to follow. The team members keep people’s private information secure. And they have the knowledge to raise concerns to protect the welfare of children and vulnerable adults. They mostly keep all the records they must by law. The team members discuss mistakes that happen during dispensing. But they don’t consistently make records of these errors. So, they may miss opportunities to learn. People can provide feedback and raise concerns.
Principle 2. Staff
The pharmacy has enough suitably qualified and experienced team members to provide its services. They work well together to complete the workload. The team members complete some training relevant to their roles. And they share ideas and openly discuss mistakes they make, so they can improve their ways of working. They feel comfortable to raise any concerns.
Principle 3. Premises
The pharmacy is secure and suitably clean and hygienic. It has a soundproof room where people can have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy manages and delivers its services safely and effectively. The pharmacy keeps a full audit trail when it delivers medicines to people’s homes. So, it can easily resolve any queries. It supplies medicines to some people in multi-compartment compliance packs to help them take their medicines safely. And it manages the risks with this service well. It sources, stores and manages its medicines appropriately. People can access the pharmacy’s services. But some people may find it difficult to access the premises up the steps to the entrance. The team are willing to help people overcome these difficulties.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. And it uses them to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |