Inspection outcome: Standards met
Last inspection: 23/10/2023
This community pharmacy is on a main road in the Handsworth area of Birmingham. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it provides some other NHS funded services, such as COVID and flu vaccinations. The pharmacy team dispenses medicines into multi-compartment compliance packs for people to help make sure they remember to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services to make sure people receive appropriate care. It has written procedures, but these are not up to date, so team members may not always work effectively. They discuss their mistakes so that they can learn from them. And the team members understand their role in protecting vulnerable people and they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy has enough cover to provide the services. The team works well together in a supportive environment, and team members can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has consultation rooms, so that people can speak to the pharmacist in private when needed.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. People receive appropriate healthcare information and advice about their medicines when collecting their prescriptions or receiving a pharmacy service. But people supplied with compliance packs may not get all the information that they need about their medicines. It manages its services and supplies medicines safely. The pharmacy obtains its medicines from licensed suppliers, and stores them securely and at the correct temperature, so they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. The team uses this equipment in a way that keeps people’s information safe.
136 Heathfield Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|