Inspection outcome: Standards not all met
Last inspection: 15/09/2025
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Improvement action plan
Pharmacy context
The pharmacy is based in Livingston in West Lothian. It provides online prescribing and dispensing services through its website www.cloudpharmacy.com. The pharmacy dispenses private prescriptions, generated by its in-house prescribing service. It delivers medicines via courier to people living in the UK. And it provides private prescriptions to some third-party pharmacies who dispense and deliver medicines on their behalf. It dispenses medicines mainly for weight management and other conditions such as erectile dysfunction, hair loss and sexual health.
This was a full intelligence-led inspection of the pharmacy following information received by the GPhC. The pharmacy was last inspected in October 2023 and all standards were met.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
Pharmacy details
3 Houstoun Interchange Business Park
Livingston
EH54 5DW
United Kingdom
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.