Inspection outcome: Standards met
Last inspection: 25/10/2023
Pharmacy context
This pharmacy is based in a business centre in West Lothian in Scotland. It provides online prescribing and dispensing services through its website www.cloudpharmacy.com. The pharmacy dispenses private prescriptions, generated by its in-house prescribing service. And it delivers medicines via courier to people living in the UK. It dispenses medicines mainly for conditions such as erectile dysfunction, weight management, hair loss, migraine and asthma.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks with its services, including for its associated online prescribing service. It continually monitors and reviews the risks to help improve patient care. The pharmacy is good at completing regular checks and audits to confirm team members follow the pharmacy’s procedures. And it shares the outcomes and action points from these checks with the pharmacy team. The pharmacy keeps the records required by law and it keeps people's private information secure. It has adequate processes to help team members protect vulnerable adults and children.
Principle 2. Staff
The pharmacy has a small team with the necessary qualifications and skills for their roles and the services they provide. And the pharmacy supports team members' ongoing learning and development needs. The pharmacy provides team members with the opportunity to provide regular feedback to help improve services.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. The pharmacy's website looks professional and provides ease of access for people to use.
Principle 4. Services, including medicines management
The pharmacy has sufficient safeguards to help ensure people receive medicines that are suitable for them to take. And it makes its services accessible to people through its website. It provides ongoing advice and support for people accessing weight loss treatments to help them lose weight. And it makes suitable checks to make sure the treatment remains right for the person. The pharmacy orders its medicines from reputable suppliers and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
Pharmacy details
3 Houstoun Interchange Business Park
Livingston
EH545DW
Scotland
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |