Inspection outcome: Standards met
Last inspection: 06/02/2023
Pharmacy context
This busy community pharmacy is located in a residential area. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The pharmacy also has a private prescribing service which people can access from its website www.click2pharmacy.co.uk. It is a pharmacist led prescribing service, so it is not regulated by the Care Quality Commission (CQC). The pharmacy sells a range of over-the-counter medicines which people can purchase in person from the pharmacy or via the website. People can visit the pharmacy for other private services such as travel vaccinations, blood tests and ear wax removal.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working
practices are suitably effective. It completes the records that it needs to by
law. And it asks its customers for their views, and it is responsive
to feedback. The pharmacy team understands how it can help to protect the
welfare of vulnerable people and it keeps people's private information safe. But
the pharmacy does not always proactively identify risks associated with its online
services to make sure it manages these in advance of services being introduced.
And it could do more to complete audits and reviews, to demonstrate and make
sure the online prescribing service systems and processes are safe.
Principle 2. Staff
The pharmacy’s team members have the right qualifications for the jobs they do, and they get some ongoing training to help them keep up to date. The pharmacists have the necessary knowledge, skills, and experience to deliver the prescribing services. The team members work well together, and they are comfortable providing feedback to their managers.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has private consultation rooms that enable it to provide members of the public with the opportunity to receive services in private and have confidential conversations. The pharmacy's website has useful information about its services, but the design and content could be improved to promote a more professional image.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of healthcare services, which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. The assembly of multi-compartment compliance packs could be managed more effectively to minimise errors and make sure people receive all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |