Inspection outcome: Standards met
Last inspection: 04/06/2019
Pharmacy context
This is a community pharmacy in a residential area on the outskirts of town. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. It provides local post office services from the same premises. It provides a prescription collection service from local surgeries. And it delivers medicines to people’s homes.
The team supply medicines in multi-compartmental compliance packs. It provides services such as medicines use reviews (MURs), minor ailments, NHS Urgent Medicine Supply Advanced Service (NUMSAS) and seasonal flu vaccination services.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage the risks associated with its services. The pharmacy mostly keeps the records it must by law. And it keeps people’s private information secure. The pharmacy team members discuss and learn from their mistakes. They record them, so they can analyse the information to reduce risks in the future. They know how to identify and raise safeguarding concerns, so they can help protect children and vulnerable adults. But it hasn’t reviewed all its written procedures recently. So, the team’s ways of working may be out of date.
Principle 2. Staff
The pharmacy team has the qualifications and skills to provide the pharmacy services offered. The team members share and manage the workload to provide safe and effective services. The pharmacy team members openly discuss mistakes and share ideas to improve services. They feel comfortable to raise concerns if necessary. They complete some training relevant to their roles, but they don’t have a regular training plan to ensure they keep their knowledge up to date.
Principle 3. Premises
The premises are clean, secure and maintained to the standard required. The pharmacy has a private consultation room, so the team can have conversations with people in private.
Principle 4. Services, including medicines management
The pharmacy is easily accessible to people, including those using wheelchairs. It provides a range of services to meet people’s health needs. It advertises its services and promotes healthy living advice, with some positive outcomes to people using its services. It has good procedures when it dispenses medicines into multi-compartmental compliance packs. And the team makes sure people get their medicines when they need them. The pharmacy sources, stores and manages its medicines appropriately to make sure they are safe to use.
Principle 5. Equipment and facilities
The pharmacy team has access to the equipment it needs to provide its services. It monitors this equipment to ensure it is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |