Chigwell Pharmacy (1117411)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy adequately manages the risks associated with its services. Team members understand their responsibilities and how to carry out activities. People using the pharmacy’s services can easily provide feedback. Team members have the relevant knowledge and skills to safeguard the welfare of people using their services. The pharmacy generally keeps the records it needs to by law. But these are not always kept up to date and accurate so they may be less able to be relied on if there was a query. 

Principle 2. Staff

The pharmacy has enough staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open environment. Learning resources are available to the team for ongoing training, and team members can access these during work hours.

Principle 3. Premises

The pharmacy is clean and generally tidy, with adequate space for providing its services safely. It keeps its premises safe and people visiting the pharmacy can have a conversation with a team member in private. The premises are secure from unauthorised access when closed.

Principle 4. Services, including medicines management

The pharmacy largely delivers its services in a safe and effective manner, to a range of people with varying needs. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. It highlights prescriptions for high-risk medicines so there is an opportunity to provide additional information to people. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.