Chemist.net (1100545)

Inspection summary findings

Principle 1. Governance

The pharmacy largely has the right processes to identify and manage risks associated with its services. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. The pharmacy keeps the records it needs to by law. And team members understand their role in protecting the welfare of vulnerable people. But they could do more to consider any similar risks to animals.

Principle 2. Staff

The pharmacy has enough staff to suitably manage its workload and provides its services using a team with various levels of experience. But some team members are not completing essential training in a timely manner. Whilst they have access to suitable reference sources, staff have not completed, nor are they undertaking any specific training about animal medicines. This could mean that they don’t know enough about the medicine(s) they are supplying for animals to provide suitable advice.

Principle 3. Premises

The pharmacy's premises provide a suitable environment for the delivery of healthcare services. The premises are secure and kept clean. And the pharmacy has sufficient space in line with its workload to deliver its services safely.

Principle 4. Services, including medicines management

The pharmacy delivers medicines to people suitably. The pharmacy’s team members store and manage medicines well. And they can show that they sell over-the-counter medicines to people online, in a safe way. But they don’t always record any relevant information about interventions when they supply medicines against prescriptions or ask appropriate questions for people receiving higher-risk medicines. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied. The pharmacy may also need to reconsider the questions it uses when it sells medicines for animals so that they are in accordance with necessary requirements.

Principle 5. Equipment and facilities

The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use it in a way which helps keep people’s confidential information safe.