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Pharmacy inspections

Inspection reports and learning from inspections

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Cheetham Hill Internet Pharmacy (9011479)

Inspection outcome: Standards met

Last inspection: 22/04/2022

Pharmacy context

This is a distance‐selling pharmacy which relocated from another premises in November 2020. It operates from a business unit situated in a residential area, and it mainly serves people living in Greater Manchester. It has a website. The pharmacy prepares NHS prescription medicines, and it manages people's repeat prescriptions. A large number of people receive their medicines in weekly multi-compartment compliance packs to help make sure they take them safely. Medicines are delivered to people in their homes. This inspection was completed during the COVID‐19 pandemic.​

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its services. It has written policies and procedures to help make sure it operates safely and team members generally follow these in practice. The team usually reviews and records its mistakes so that it can learn from them. Team members know how to protect and support vulnerable people, and they understand their role in securing people's confidential information within the pharmacy premises.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide safe and effective services. Team members work well together. The pharmacy provides appropriate training for new team members. But it does not always arrange this in a timely manner, which could delay them developing the knowledge needed for their roles.

Principle 3. Premises

Standards met

The pharmacy is generally clean and tidy, and it provides a professional environment for the services it offers. It has suitable facilities to help protect people's privacy. The pharmacy's website contains basic information about the pharmacy and its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and manages them effectively to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.

Pharmacy details

3 Shirley Road
Manchester
M80WB
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards