Chapelhouse Pharmacy (1033730)

Inspection summary findings

Principle 1. Governance

The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. And it mostly keeps the records it must by law. But the team are unsure about how some of these records are kept. This makes it difficult to resolve queries when the regular pharmacist is absent. The pharmacy advertises how people can provide feedback and raise concerns. But the pharmacy team members cannot demonstrate how they have used the feedback to improve its services. The pharmacy generally keeps people’s private information safe. It has adequate processes available to its team members, to help protect the welfare of vulnerable people. And the pharmacy team members know what to do if they have a safeguarding concern. The pharmacy’s team members record some of the errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.

Principle 2. Staff

The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs.

Principle 3. Premises

The pharmacy is secure and is adequately maintained. The pharmacy’s facilities allow people to have private conversations with the team.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities

The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and protect people’s confidentiality. But the pharmacy does not regularly check all the equipment it uses is fit for purpose.