Certified Health Ltd (9011877)

Inspection summary findings

Principle 1. Governance

The pharmacy does not adequately assess and manage all the risks of providing private services and unlicensed medicines to people. And it does not have the written procedures and policies it needs for these services. It does not have suitable clinical governance arrangements for prescribing and supplies of medicines. And it does not actively review and monitor the quality of its services to ensure it provides them safely. The pharmacy keeps the records it needs to by law and keeps people’s confidential information secure. Team members understand how to help protect vulnerable people accessing services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the specialist services they provide. They complete some training ad-hoc to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and raising concerns.

Principle 3. Premises

Some areas of the pharmacy's website are organised in a way which means there is a risk people may not always receive the most appropriate treatment. And the way people obtain these treatments appears transactional. The pharmacy clearly informs people about the unlicensed nature of the medicines it supplies. But it makes unproven medicinal claims about these medicines on its website. And it does not make it clear to people about who is prescribing their medicines. The pharmacy's premises are clean, secure, and properly maintained. And it provides a suitable space for providing its services.

Principle 4. Services, including medicines management

The pharmacy does not have adequate safeguards to ensure people always receive medicines which are suitable for them. The pharmacy does not label its dispensed medicines with key information and in accordance with the law. The pharmacy's services are accessible to people. Team members make adequate checks of medicines to make sure they are in date and suitable to supply. And they provide people with sufficient information about the unlicensed nature of the medicines they supply. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment properly, so it is safe to use. And pharmacy team members manage and use the equipment in ways that protect people’s confidentiality.