Inspection outcome: Standards met
Last inspection: 25/07/2019
Pharmacy context
A community pharmacy set in a parade of shops in the centre of Esher. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides multi-compartment compliance packs to help people take their medicines. It offers winter influenza (flu) vaccinations and a private travel clinic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. And it generally keeps all the records it needs to by law. But it could do more to make sure they’re checked regularly. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. And they keep people’s private information safe. The pharmacy team logs and learns from the mistakes it makes. And it understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to deliver its services safely. And it encourages its team to provide feedback and keep its knowledge up to date. The pharmacy team makes appropriate decisions about what is right for the people it cares for. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. It provides services that people can access easily. And it gets its medicines from reputable sources and it stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. They generally dispose of people’s waste medicines safely too. But they could do more to make sure people have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |