Inspection outcome: Standards met
Last inspection: 03/01/2023
Pharmacy context
This is a community pharmacy on a parade of shops in Harrow, Greater London. The pharmacy dispenses NHS and private prescriptions. It sells a few over-the-counter medicines. The pharmacy offers the New Medicine Service (NMS) and local deliveries. And it supplies some people's medicines inside multi-compartment compliance packs, if they find it difficult to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy operates in a safe and effective manner. It has suitable systems in place to identify and manage the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And the pharmacy generally maintains its records as it should.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified for their roles or are due to undertake the appropriate training. And the pharmacy owner provides them with various resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises provide an adequate environment to deliver healthcare services from. The pharmacy is tidy and secure. It also has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. The pharmacy team actively make interventions and provide advice to the local community. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. Team members identify people with higher-risk medicines so that they can provide the most appropriate advice. This helps ensure they take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |