Castle Lane Pharmacy (1092135)

Inspection summary findings

Principle 1. Governance

The pharmacy team identifies and manages risks in the pharmacy appropriately. Team members record their mistakes, and they learn from them to reduce the likelihood of recurrence. Team members are clear about their roles and responsibilities and work in a safe and professional way. The pharmacy mostly keeps up‐to‐date records as required by the law. The pharmacy keeps people’s private information safe and team members understand their role in protecting the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. It makes sure that its team members are appropriately trained for the jobs they do. And they complete additional training to help them keep their knowledge up to date. They can use their professional judgement to decide whether it is safe to supply medicines.

Principle 3. Premises

The pharmacy's premises are suitable for the provision of its services. The premises are secure when closed and pharmacy team members use a private room for sensitive conversations with people to protect their privacy.

Principle 4. Services, including medicines management

The pharmacy provides its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that the medicines it supplies are fit for purpose. Team members identify people taking high‐risk medicines so that they can be given any extra information they may need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls so that people only receive medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure.