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Pharmacy inspections

Inspection reports and learning from inspections

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Care Quality Pharmacy (9012435)

Inspection outcome: Standards met

Last inspection: 18/11/2024

Pharmacy context

This distance-selling pharmacy is situated in an industrial estate in Coventry, West Midlands. Its main activity is dispensing medicines to care homes. The pharmacy offers Covid-19 vaccinations, seasonal flu vaccinations and some services under the NHS Pharmacy First Service. The pharmacy is closed to the public except when providing advanced services such as flu vaccinations. Its website provides information about the pharmacy and its services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written instructions to help its team members manage risks associated with its services and provide services safely and effectively. Team members record and review mistakes they make during the dispensing process so that they can learn and improve the way they work. The pharmacy keeps people’s private information securely and its team members know how to respond to concerns about vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has sufficient team members to provide its services safely. Team members work well together and are supportive of each other. Team members have access to some training resources to help keep their skills and knowledge current.

Principle 3. Premises

Standards met

The pharmacy’s premises are fitted to a good standard. They are spacious, professional in appearance and suitable for the services the pharmacy provides. They are kept secure from unauthorised access.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy supplies medicines safely and people with different needs can access its services. It gets its medicines from licensed wholesalers and its team members take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its equipment and facilities well.

Pharmacy details

Unit 2
Burnsall Road Industrial Estate
Burnsall Road
Coventry
CV56BS
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards