Inspection outcome: Standards met
Last inspection: 28/06/2021
Pharmacy context
This is a new community pharmacy in a small shopping centre. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy team members advise on minor ailments and medicines’ use. And they supply a range of over‐the‐counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It keeps the records it needs to by law and keeps confidential information safe. Team members securely dispose of personal information when it is no longer required. The pharmacy's policies and procedures show how it identifies and manages risks to keep services safe. And team members make improvements to prevent dispensing errors.
Principle 2. Staff
Most of the pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And, they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak-up and make suggestions to help improve pharmacy services.
Principle 3. Premises
The pharmacy is clean, tidy, secure and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading coronavirus.
Principle 4. Services, including medicines management
The pharmacy provides services which are accessible. It generally manages its services to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them properly. But it does not always label medicines according to regulations. This means it could use medicines that are not suitable to supply.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality. It takes precautions so that people can safely use its facilities when accessing its services during a pandemic.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |