Cardross Pharmacy (1090741)

Inspection summary findings

Principle 1. Governance

The pharmacy trains the pharmacy team to work to policies and procedures. ​The pharmacy keeps most of the records it needs to by law. And it trains the pharmacy team to keep confidential information safe. The pharmacy tells people how they can complain.  And encourages feedback about the services it provides. This helps the pharmacy to make improvements when it can. The pharmacy team understand their role in protecting vulnerable people. But, team members would benefit from further training to ensure they are up to date with current practices. It does not always keep records when things go wrong. This prevents the pharmacy team from learning about its weaknesses. And prevents the pharmacy from making needed service improvements.

Principle 2. Staff

The pharmacy enrols its team members onto the necessary training courses. And ensures it has the right number of pharmacy team members throughout the week. The team members support each other in their day-to-day work. They can speak up when there are problems. And suggest service improvements when needed. The pharmacist updates team members when there are service changes. But there is limited access to ongoing training. And this may prevent pharmacy team members from improving in their roles.

Principle 3. Premises

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy is accessible to people with mobility difficulties. The pharmacy has working instructions in place for its services. And this ensures the pharmacy team is supported to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And supplies extra information to support people to take their medicines. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information. But It provides limited access to patient information leaflets. And does not display its opening times in the window. This means that people may not always be aware of the services available to them.​

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services.