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Pharmacy inspections

Inspection reports and learning from inspections

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Capsule Pharmacy (9011378)

Inspection outcome: Standards met

Last inspection: 25/07/2024

Pharmacy context

This pharmacy is located on an industrial estate in Glasgow and it is closed to the public. It acts as a hub pharmacy and dispenses medicines in compliance pouches against NHS prescriptions on behalf of the company's community pharmacy. The compliance pouches help people take their medicines properly.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members work to professional standards to keep services safe and effective. They discuss mistakes that happen when dispensing. And they keep some records of the mistakes. But the records are not detailed and do not provide sufficient information to identify patterns and trends. The pharmacy keeps the records it needs to by law, and it protects confidential information to keep it safe and secure. Team members understand their roles in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members working when it needs them. Team members have the right qualifications and skills for their roles and the services they provide. And the pharmacy supports team members to learn and develop.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. 

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are easily accessible. And it provides its services safely. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. And they identify and remove medicines that are no longer fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people's private information.

Pharmacy details

St Andrews Industrial Estate
Unit 1 Devon Place
Glasgow
G411RD
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards