Inspection outcome: Standards met
Last inspection: 14/12/2023
Pharmacy context
This busy community pharmacy is located next to a medical centre in a residential area. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. It provides Covid and Flu vaccination services.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. It acts to improve patient safety and completes the records that it needs to by law. Members of the pharmacy team are clear about their roles and responsibilities. The team keeps people’s private information safe and understands how to protect the welfare of vulnerable people.
Principle 2. Staff
Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance.
Principle 3. Premises
The pharmacy provides a professional environment for people to receive healthcare services. It has private consultation rooms so people can receive services in private and have confidential conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services, which are generally well managed, so people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out checks to ensure medicines are in suitable condition to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |