Burys Healthcare Pharmacy (1126145)

Inspection summary findings

Principle 1. Governance

The pharmacy mostly identifies and suitably manages the risks to its services. It appropriately manages people’s private information to keep it secure. Pharmacy team members have sufficient knowledge to help protect the welfare of vulnerable people. They mostly keep the accurate records they should. And they record and discuss some of the mistakes they make when they dispense medicines to reduce the risk of repeating the mistake. The pharmacy has written procedures relevant to the pharmacy’s services, however it does not use these in the training of team members. And it doesn’t always update them when processes change. So, there is no accurate record of how team members should work.

Principle 2. Staff

The pharmacy has enough suitably skilled team members who have the necessary knowledge to provide the pharmacy’s services safely. The pharmacy is willing to listen and act on ideas that team members have to improve ways of working. Team members keep their knowledge up to date in an ad hoc way and receive occasional informal feedback about their performance.

Principle 3. Premises

The pharmacy premises are of an adequate size for the services provided. The pharmacy is suitably secure and hygienic. The team works in an organised way, so it provides services safely even though the pharmacy is quite cluttered. And this means it has reduced space available for dispensing. The pharmacy makes some provision for the team to have private conversations with people. But the consultation room is not suitable for this use.

Principle 4. Services, including medicines management

The pharmacy has sufficient safeguards in place for the team to manage and deliver its services safely. And it uses barcode technology to support its dispensing processes. The pharmacy obtains its medicines from recognised sources. And it adequately stores and manages them. Team members support easy access to its services by often speaking to people in their preferred language. But some of the information on the pharmacy’s website is misleading to the services provided.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities to provide its services. It uses the equipment appropriately to keep people’s private information secure.