Pharmacy context
This is a busy community pharmacy in Burnside in the town of Rutherglen. Its main activity is dispensing NHS prescriptions. It provides a range of services including the NHS Pharmacy First Plus service and administration of travel vaccinations. It provides some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. And it provides a medicines delivery service for some people in their homes. The pharmacy uses automation as part of its dispensing process.
Inspection summary findings
Principle 1. Governance
The pharmacy has written
procedures which help guide team members to work safely and effectively. It mostly keeps the records required by law. Team members keep people’s private information secure. And they
know how to act in response to a concern about vulnerable people. They record errors they make but may miss some opportunities to fully learn from them.
Principle 2. Staff
The pharmacy has enough
suitably skilled team members to help deliver its services safely
and effectively. And it supports team members to improve their knowledge and skills.
Team members ask appropriate questions when selling medicines so people receive the care they need.
Principle 3. Premises
The pharmacy is clean and
tidy. It provides a suitable space for the services it delivers. It has
soundproofed rooms where people access services and have private conversations
with team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And it appropriately manages the delivery of
its services so people receive their medicines when they need them. Team
members provide relevant information to help people take their medicines
safely. And they carry out checks to make sure medicines are in good condition and
safe to supply.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs for its services. And it uses the equipment and facilities
in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |