Inspection outcome: Standards met
Last inspection: 17/01/2024
Pharmacy context
The pharmacy opened in October 2023. It is located on a business park in Bugle, Cornwall. The pharmacy dispenses NHS and private prescriptions. It sells medicines over-the-counter and provides advice to people to help them manage both short- and long-term conditions. It offers additional NHS services including flu vaccinations, the Discharge Medicines Service, the New Medicines Service and the Community Pharmacy Consultation Service. The pharmacy can also provide locally commissioned services including a minor ailments service and the Walk-in Consultation service.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and effectively. It has systems in place to identify and manage the risks associated with its services. The pharmacy has written procedures in place to help ensure that its activities are carried out safely. These procedures encourage team members to record any mistakes they make and review them to identify the cause. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload. And the staffing profile is regularly reviewed to ensure the pharmacy can cope with any future increase in activity. New team members are supported through an induction period and are given time to learn at work.
Principle 3. Premises
The pharmacy’s premises are spacious and present a professional image to people. The pharmacy has appropriate facilities to provide its services and maintain people’s privacy and confidentiality.
Principle 4. Services, including medicines management
The pharmacy makes sure that people with different needs can access its various services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. And it takes steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.
Pharmacy details
Plot 1A, Rockhill Business Park
Higher Bugle
St. Austell
PL268RA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |