Inspection outcome: Standards not all met
Last inspection: 09/03/2020Improvement action plan
This is a community pharmacy beside other shops in a town. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers the NHS smoking cessation service and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy has written processes for team members to follow to ensure services are provided safely. Team members record mistakes to learn from them. And they make some changes to make services better. The pharmacy keeps all the records that it needs to by law. And it keeps people’s private information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members, but one has not received training for the role. This was identified during the previous inspection and has not been addressed. The pharmacy does not provide team members with training material or protected learning time for continuing learning and development. This could mean that they do not have the knowledge or skills they need to deliver pharmacy services. They know how to raise concerns if they have any.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works. Pharmacy team members raise concerns when equipment is not fit for purpose. And the pharmacy acts in a positive and appropriate way.
12 St. Andrews Square
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.