Inspection outcome: Standards met
Last inspection: 01/08/2023
Pharmacy context
This is a community pharmacy located in a busy high street in Poole. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines, and provides health advice. The pharmacy also provides flu and COVID-19 vaccines, supervised consumption services, blood pressure testing, emergency hormonal contraception and a local delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has satisfactory processes for identifying and managing the risks associated with its services. It has up-to-date written procedures in place that the team members follow. Team members are aware of their roles, and they complete the records required by law. The pharmacy has suitable insurance in place to cover its activities and it keeps people’s private information safe. The team knows how it can help protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained staff to provide its services and it provides them with regular ongoing training. The team manages its workload safely and effectively. Team members support each other well and are comfortable providing feedback to one another to improve the quality of the services delivered.
Principle 3. Premises
The pharmacy’s premises are clean, bright and appropriate for the services it provides. The pharmacy is organised and it has enough workspace for the team to work effectively. The pharmacy has a suitable room to have private conversations.
Principle 4. Services, including medicines management
The pharmacy provides appropriate services to support the health needs of the local community. And those services are suitably accessible to people. The pharmacy delivers its services safely and effectively and team members make suitable checks to ensure that people taking higher risk medicines can do so safely. They store and manage medicines appropriately. And they take appropriate action following alerts, so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |