Inspection outcome: Standards met
Last inspection: 29/06/2022
This is an NHS community pharmacy set on a parade of shops in a residential area of Staines. The pharmacy opens six days a week. It sells over-the-counter medicines and some health and beauty products. It dispenses people’s prescriptions. And it delivers medicines to people who can’t attend its premises in person. People can get a flu jab (vaccination) from the pharmacy. And the pharmacy team can check a person’s blood pressure. The pharmacy offers a needle exchange service and substance misuse treatments. And it provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks appropriately. It has written instructions to help its team works safely. It largely keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong. People who use the pharmacy can provide feedback to help improve the services they receive. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They mostly keep people’s private information safe. They understand their role in protecting vulnerable people. And they record the mistakes they make and talk to each other about them. So, they can learn from them.
Principle 2. Staff
The pharmacy generally has enough people in its team to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate, professional and a secure environment to deliver it services from. And people can receive services in private when they need to. But its team don’t always have the space they need to work in when it’s busy.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are generally safe and effective. And its team members are helpful. The pharmacy gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team usually dispose of people’s waste medicines properly. And they carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|