Inspection outcome: Standards met
Last inspection: 09/01/2020
Pharmacy context
The pharmacy is located off a local high street, in a residential area. People who use the pharmacy are mainly from the local area. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. It provides Medicines Use Reviews, the New Medicine Service, emergency hormonal contraception and provides flu vaccinations. The pharmacy also provides a travel clinic. The superintendent pharmacist is a pharmacist independent prescriber.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It asks people for their views. And it largely keeps the records it needs to so that medicines are supplied safely and legally. It adequately protects people’s personal information. Team members work to written procedures and they generally respond appropriately when mistakes happen during the dispensing process. Team members do not always record mistakes that happen, so they might be missing opportunities to learn and make the services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training. But this is not very structured, and they are not given time set aside for training. This could make it harder for them to keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services. People can have a conversation with a team member in a private area. But the pharmacy could do more to ensure that items in the consultation room are secured properly.
Principle 4. Services, including medicines management
The pharmacy largely delivers its services in a safe and effective way. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts. People with a range of needs can access the pharmacy’s services. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines or have their medicines delivered.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |