Inspection outcome: Standards met
Last inspection: 12/10/2021
Pharmacy context
The pharmacy is part of a group of pharmacies and is situated in a retail unit at the bottom of a newly built residential building. It mainly dispenses NHS prescriptions. And supplies some medicines in multi‐compartment compliance packs to people who need help managing their medicines. The inspection was undertaken during the COVID‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. People who use the pharmacy can give feedback on its services. The pharmacy keeps the records it needs to by law so that medicines are supplied safely and legally. Team members respond appropriately when mistakes happen during the dispensing process. And the pharmacy team have completed the appropriate training to be able to safeguard vulnerable people. And they keep people's private information safe.
Principle 2. Staff
The pharmacy has enough team members to dispense and supply its medicines safely, and they work effectively together and are supportive of one another. Team members are given ongoing training to keep their knowledge and skills up to date. Where relevant, the pharmacy generally enrols staff on a suitable accredited training course for their role. But it does not always do this in a timely manner.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. It obtains its medicines from reputable sources, and manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |