Inspection outcome: Standards met
Last inspection: 14/05/2019
Pharmacy context
This is a branch of a group of pharmacies situated on a main road in a parade of shops close to a school. It dispenses NHS prescriptions and offers an anticoagulation monitoring and supply service. The pharmacy also offers a range of other private services including travel vaccinations and weight loss. It supplies medicines in multi-compartment compliance packs to a number of people including those transferred from one of the pharmacy’s closed branches.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. The pharmacy keeps people’s private information safe. The pharmacy asks its customers and staff for their views. Team members use the procedures in place to safeguard vulnerable people. The pharmacy’s team members do not always record their mistakes. So they may be missing opportunities to learn and prevent the same errors happening again. The pharmacy generally maintains the records that it must keep by law. But some records are incomplete. So, it may not always be able to show exactly what happened if any problems arise.
Principle 2. Staff
The pharmacy team generally manages the workload within the pharmacy. And team members use their professional judgement to make decisions in the best interest of people. But they are not always given time set aside for training. This could limit the opportunities they have to keep their knowledge and skills up-to-date.
Principle 3. Premises
The premises are clean, secure, and maintained to a level of hygiene appropriate for the pharmacy’s services.
Principle 4. Services, including medicines management
Pharmacy services are generally delivered in a safe and effective manner. The pharmacy obtains medicines from reputable sources. And it generally manages them appropriately so that they are safe for people to use. But it does not use some of the safety materials (such as warning stickers) when it supplies valproate. This means that people may not always have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |