Inspection outcome: Standards met
Last inspection: 11/08/2020
Pharmacy context
This is a branch of a group of pharmacies. It is situated on a main road in a parade of shops. It dispenses NHS prescriptions and offers a range of private services including travel vaccinations, malaria prophylaxis and emergency hormonal contraception (EHC). It supplies medication in multi-compartment compliance packs to a number of people who need help managing their medicines. The inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with providing its services. When something goes wrong, team members take action to help prevent a recurrence. The pharmacy generally keeps the records it needs to by law, to show that medicines are supplied safely and legally. People who use the pharmacy can provide feedback and raise concerns. Team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members for the services provided, and they do the right training for their roles. They work effectively together and are supportive of one another. The pharmacy supports its team members with ongoing structured training. This helps them keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner and people with a range of needs can access them. It gets its medicines from reputable sources and stores them properly. The pharmacy’s team members make sure people have all the information they need so that they can use their medication safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |