Brisco Chemist (1035668)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. The pharmacy generally keeps people’s private information secure and maintains records it must by law. It advertises how people can provide feedback about its services and it responds appropriately to this feedback. Pharmacy team members regularly refresh their knowledge of the pharmacy’s procedures. They act openly and honestly by sharing information when mistakes happen. And they engage fully in shared learning processes to help reduce identified risks. Pharmacy team members understand how to respond to safeguarding concerns to protect the welfare of children and vulnerable adults.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people to provide its services. The pharmacy encourages its team members to engage in learning associated with their roles. Pharmacy team members demonstrate enthusiasm for their work. And they engage in regular reviews to help identify and minimise risks during the dispensing process. Pharmacy team members are comfortable with providing feedback and this feedback is listened to and acted upon. But pharmacy team members may not be aware of how to escalate concerns in confidence if needed.

Principle 3. Premises

The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation rooms are fully accessible to people wanting a private conversation with a member of the team. And the team promote access to the rooms well.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them fully accessible to people. The pharmacy generally has good records and systems in place to make sure people get the right medicines at the right time. And it demonstrates how people benefit from the personalised service its team provides. The pharmacy gets its medicines from reputable sources. And it generally stores and manages them appropriately to help make sure they are safe to use. It has systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy team has access to equipment it needs, for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.