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Pharmacy inspections

Inspection reports and learning from inspections

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Brightlife Chemist Woking (1087441)

Inspection outcome: Standards met

Last inspection: 18/07/2019

Pharmacy context

This is a community pharmacy set next to a medical practice in Woking. Most people who use the pharmacy are patients of the medical practice. The pharmacy dispenses NHS and private prescriptions and it sells a range of over-the-counter medicines. It also delivers medicines to people who can’t attend its premises in person.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. And it generally keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They understand their role in protecting vulnerable people. But they could do more to keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough suitably qualified team members to provide safe and effective care. The pharmacy’s team members are encouraged to keep their skills up to date. Staff are comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment for people to receive healthcare. But it could do more to make sure people have somewhere to wait when it’s busy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. It provides services that most people can access easily. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. And it gets its medicines from reputable sources and it stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. They generally dispose of people’s waste medicines safely too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely.

Pharmacy details

York House Medical Centre
Heathside Road
WOKING
GU227XL
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards